Foodlio | Local Food from South African Farms, Bakeries & Roasters

1. Our Privacy Approach

Foodlio aims to collect only the information needed to operate the app, connect buyers and sellers, support orders and account access, improve safety, prevent abuse, and meet legal duties. Where South African privacy law applies, this policy is intended to align with the Protection of Personal Information Act, 2013.

2. Information We Collect

Account information, such as name, email address, role, phone number, and address if provided.
Seller profile information, such as business name, description, location, contact numbers, WhatsApp number, logo, banner, delivery settings, product listings, prices, stock, and images.
Order and cart information, such as products, quantities, seller, buyer, delivery or pickup choice, delivery address, contact phone, order status, and timestamps.
Communication and support information you send to us or enter into the app.
Technical information, such as browser, device, IP address, logs, approximate location signals, cookies or local storage, and usage activity.

3. How We Use Information

To create accounts, verify login codes, and keep users signed in.
To show seller profiles, product listings, maps, contact options, carts, orders, and order history.
To let buyers and sellers communicate and complete community transactions directly.
To secure the app, prevent misuse, investigate abuse, debug errors, and maintain records.
To improve Foodlio, understand usage, and develop future features such as featured placements or paid promotional tools.
To comply with legal duties, enforce policies, and respond to lawful requests.

4. Sharing Information

We share information only where needed to operate Foodlio or where allowed or required by law.

Seller profile and product information may be visible to visitors and users.
Buyer order details may be shared with the relevant seller so the seller can fulfil the order or contact the buyer.
Service providers may process information for hosting, storage, email, analytics, maps, uploads, security, and support.
Information may be shared if required by law, to protect rights and safety, to investigate misuse, or as part of a business transfer.

5. WhatsApp, Maps, Email, and Other Third Parties

Foodlio may link to or rely on third-party services such as WhatsApp, Google Maps, email providers, storage providers, and hosting providers. Those services have their own terms and privacy practices. Foodlio is not responsible for third-party services once you choose to use them.

6. Cookies and Local Storage

Foodlio may use cookies, browser storage, and similar technologies to keep you signed in, remember cart contents, improve performance, and understand basic usage. You can control some storage through your browser settings, but parts of the app may not work properly if storage is blocked.

7. Security

We use reasonable technical and organisational measures to protect personal information. No app, network, or storage system can be guaranteed completely secure. You are responsible for using secure devices and protecting access to your email and account.

8. Retention

We keep information for as long as reasonably needed to operate Foodlio, maintain records, resolve disputes, prevent abuse, comply with legal duties, and enforce our policies. We may retain backups and logs for a reasonable period after deletion from active systems.

9. Your Choices and Rights

Depending on the law that applies, you may have rights to access, correct, delete, object to, or restrict certain processing of your personal information. You can update some information in the app. For other requests, contact us through the official Foodlio contact details.

10. Children's Privacy

Foodlio is not intended for children to use without appropriate parent or guardian involvement. If you believe a child has provided personal information without proper permission, contact us so we can review it.

11. International Processing

Service providers may store or process information in other countries. Where required, we use reasonable steps to protect information when it is transferred or processed outside your country.

12. Changes

We may update this Privacy Policy as Foodlio changes, including when paid featured placements, advertising, or new seller tools are introduced. The updated date will show when the policy last changed.

13. Contact

Privacy questions or personal information requests can be sent through the contact details made available in the app or on Foodlio's official website.